COIN Solutions

Customer Engagement Platform

Customer Engagement Platform.

Make your customer interactions consistent and effective

An integrated online engagement portal will lower the barrier to communicate and interact with your customers. You can create personalised dashboards filled with added-value information. Enrich your portal by providing your customers with smartphone and web apps that are easily accessible.

Records Management

Records Management.

Controle Governance, Risk and Compliance

The goal of records management is to help an organization manage the necessary documentation accessible to both business operations and compliance audits. This includes identifying, classifying, prioritizing, storing, securing, archiving preserving, retrieving, tracking and destroying of records. For many corporate areas, managing records effectively throughout their lifecycle is essential if they want to obtain and maintain an ISO standard.

Workflow Automation

Workflow Automation.

Automate the obvious, focus on the ambiguous

Combining the elements of the workflow (events, tasks, resources) will increase its speed, visibility and optimise its coordination. Workflow automation has significant benefits for your organization. Task management is greatly improved because priorities and timelines are linked across and even between organizations. Tasks and calendars are visible to all users, enabling them to share and manage workloads efficiently. Another advantage of automation is visibility. Managers can quickly see the status of a process, but they are also able to identify bottlenecks, resources constraints and opportunities for process improvement.

Case Management

Case Management.

Manage your cases for more successful outcomes

Case management aims to improve the performance of your organization by considering case information as fundamental rather than the process (the way workflow and BPM do). A “case” is a compendium of information, processes, advanced analytics, business rules, collaboration, and sometimes social computing that relates to a particular issue involving a customer, supplier, patient, student, or defendant. The case file will involve a collection of customer communications, forms, process documents, reports and supporting documentation, and will need to be managed for compliance and audit.

Intranet

Intranet.

Optimise your workforce communication and productivity

A social-centric intranet can help your organization to communicatie with its employees. Besides sharing general information, an intranet can be a platform to enable the creation of highly interactive and collaborative experiences that meet today's demands of today. By making your user experience more social and more personal and by offering your employees valuable and relevant information and tools, you will keep drawing them back to your site.

Document Management

Document Management.

Store, manage and track your documents

Vital documents like contracts, proposals, agreements, technical papers and other content are crucial for the success of your business. Gather all your documents stored on desktop computers, network drives, email, USB sticks and in various consumer file sharing sites. Store and manage these files secure in one singple platform.

Digital Asset Management

Digital Asset Management.

Accelerate creativity and publishing cycles

Digital asset management (DAM) offers an effective solution for organizations to store, organize, find, retrieve and share digital files, including images, photos, creative files, audio and presentations, ... . This enables creative workflow automation, archival and backups, usage tracking, e-commerce and brand management.

Content Management Solutions

Content Management Solutions.

Create, organise and distribute your content

Whether it's a public website or a platform to distribute content to different channels, a CMS is what you need. COIN can guide you through the process of drafting your requirements, designing your online presence and realising your project.

COIN Services

Awareness Phase.

Every project starts with an awareness going from complaints from employees who can't find the documents they are looking for, to a lackof information sharing and collaboration between business units.

ROI study

Once you are aware of a possible improvement, COIN can assist you in qualifying and quantifying your awareness. With an ROI study, COIN will identify improvements by organising workshops with end-users. By quantifying these improvements, a return on investment can be calculated.

Maturity study and Healthcheck

Do you already have an ECM platform, but do you still feel improvements are possible? Whether they are performance or functionality issues, COIN can assist you in determining the maturity of your platform or in performing a technical audit. We will deliver a detailed report of the current situation and a roadmap for potential improvements. Click for more info on our healthchecks or our maturity study.

Project definition workshops

Defining the project will help you in drafting your own ECM vision and knowledge management goals. The following workshops cover all aspects of the project:

  • Process Mapping
  • User Roles and Rights Diagram
  • Metadata Management Plan
  • Information Architecture
  • Mobile Content Plan
  • Fit Gap Analysis

Once your project has been defined, COIN will help you identify the requirements for your ECM project. Whether it is for internal use or for the creation of a public tender, all information will be gathered in a structured overview, that will guide you in choosing your platform and/or implementation partner.

Project.

If your requirements point towards one of the products in which we specialise in, Coin can be your trusted implementation partner. Because COIN is part of ACA IT-Solutions , we incorporate the same values and strive to excel in indepth product knowledge and technical expertise.

If your requirements do not point in the direction of a product, but require a custom build system, ACA IT-Solutions can also be of service with the expertise of our Java Factory.

Post Go-Live.

Our job is not finished after a project go-live. For most of our clients we organise administrator training, site-admin training, content-editor training and/or train-the-trainer courses.
We offer project support and hosting support in various models with various SLA's.

COIN Products

MORE INFO Alfresco.

Alfresco provides modern open standards software, that unlocks the power of business-critical content. Alfresco enables organizations to collaborate more effectively across cloud, mobile, hybrid and on-premise environments. Innovating at the intersection of content, collaboration and business process, Alfresco manages solutions such as Record Management, Digital Asset Management, Case Management, Collaboration Environments, Workflow Automation, ...

MORE INFO Process Services by Activiti.

Activiti is a light-weight workflow and Business Process Management (BPM) Platform targeted at business people, developers and system admins. Activiti supports all aspects of BPM, this includes non technical aspects like analysis, modeling and optimizing business processes as well as technical aspects of creating software support for business processes.

MORE INFO Liferay.

Liferay Portal is the leading open source portal for enterprise portal solutions. Liferay offers content management, collaboration, user management and social out-of-the-box and is the perfect platform to build Customer and/or Employee engagement platforms such as Intranet, Extranet, E-government and E-banking sites.

MORE INFO SimpleEdit.

SimpleEdit is a plugin on top of Liferay and Alfresco. Although both platforms manage content, the editing of documents stored in Liferay and Alfresco is not always straightforward. SimpleEdit will manage your editing proces with two simple clicks. It opens the document in the application of your preference, saves it back to the platform with one single click and manages both versioning and checking in and out automatically.

MORE INFO ContentSquare.

Understand how and why users are interacting with your app, mobile and website. Optimize your customer journeys and increase your conversion rates. Enhance your standard analytics with UI analytics.

MORE INFO Doxis4.

The Doxis4 iECM Suite's modular structure combines capturing, electronic archiving, document management, eRecords, collaboration functions, and task and business process management on a single, standardised, service-oriented enterprise content management platform.

MORE INFO Adobe Experience Manager.

Digital experiences—across devices, channels and events—drive consumer engagement, conversion and ROI. You need a strategy to make these experiences come alive for your clients and their consumers. Adobe Experience Manager provides powerful capabilities that enhance your ability to get audiences to engage, including Sites, Communities, Assets, Apps and Forms.

MORE INFO Prismic.io CMS.

Prismic.io is a CMS that preaches freedom. Freedom to choose your technology, to publish content to several platforms, to define, edit and publish your content in a content repository, and to integrate it into your website templates. And above all a CMS with a straightforward and userfriendly interface.

MORE INFO Confluence.

Confluence (Atlassian) is a collaboration platform that allows teams to create, centralize and organize content. It is often used in technical and development environments and offers a platform, that can aid all teams in supporting their collaboration needs.

COIN Trainings

MORE INFO Liferay DXP training.

Liferay DXP

The objective of this 4-day course is to bring you up to speed on the functionality and development within Liferay DXP. This course will give you an extensive view on what Liferay is, what Liferay can do for you out-of-the-box and how you can customize Liferay to your needs. You can sign up for the Administrative session, the Development session or both.